Return Policy

The I Am Apparel Co. Ltd. Store takes pride in producing quality, professionally printed goods. We strive to ensure that each and every product that leaves our store is in perfect condition

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If you are experiencing a problem with a garment or accessory that you have purchased from iamapparel.ca please contact us. Describe in the email what is wrong with the product. I Am Apparel Co. Ltd. will then issue a RMA number and instructions of where to ship the product back to our store. Customer must receive a RMA from I Am Apparel Co. Ltd. authorizing the return. Returns without prior approval will not be accepted.

Please include the following information in the package you are returning:

  1. A copy of the invoice
  2. The "Bill To" person's name
  3. Phone number
  4. Email address
  5. And the reason for the return

Returns are accepted for garment or accessory manufacturing flaws and defects. All original labels must be factory attached to garment or accessory. Non-defective goods are not returnable. We will however make a replacement if the I Am Apparel Co. Ltd. did not ship the garment or accessory that you ordered. In all cases, I Am Apparel Co. Ltd. liability shall be limited to its stated selling price of the product or service to the customer.

If the I Am Apparel Co. Ltd. staff approves to accept the return the customer must meet these specifications:

  • Shipping and handling charges are not refundable.
  • Items must be returned prepaid, to and from I Am Apparel Co. Ltd. insured, and with delivery information.
  • Items returned must be in new condition. Items may not of been worn, washed, decorated, or any way modified.
  • All returned items are subject to our inspection and repair or replacement in lieu of credit or refund.
  • Customer must notify by email within 10 days of receipt of your order if you have a problem with your order.
  • Customers are responsible for return shipping charges. to and from I Am Apparel Co. Ltd.
  • Include a copy of your I Am Apparel Co. receipt with the returned product.
  • Returns will not be accepted without prior authorization (need RMA number).

I Am Apparel
P.O. Box #32101
Millwoods Post Office
Edmonton, AB T6K 4C2